Shipping

Orders are packed in the order they are received. Please allow 2–4 business days for an order to be prepared and handed to the carrier. Processing time is separate from transit time.

During launches, holidays, and sale periods, processing may take longer than usual. If a delay is expected to be significant, we will contact you at the email address provided with your order.

We ship with USPS and UPS. Available methods and their costs are shown at checkout before payment, based on your destination and the contents of your cart.

Delivery estimates provided by a carrier are estimates only. They are not guaranteed, and they do not include our processing time.

We ship to addresses within the United States only. We are not able to ship outside it at this time. Standard transit typically takes 3–7 business days once an order has left the studio.

Free or discounted shipping, where offered, applies only to orders that meet the stated threshold at the time the order is placed, and may exclude certain destinations or methods.

A confirmation email is sent when your order is placed, and a second email with tracking details is sent once the parcel is collected by the carrier.

Tracking can take up to 48 hours to show movement after it is issued. If you have not received a shipping confirmation within 5 business days of ordering, please check your spam folder and then contact us at info@maya-candles.com.

The diffusers and sprays are bottled, and we pack them accordingly. If your order arrives damaged, contact us at info@maya-candles.com within 48 hours of delivery with your order number and photographs of the item and the outer packaging, so we can resolve it with you.

If tracking shows a parcel as delivered but you have not received it, please check with anyone else at the address and with your local carrier depot first. If it still cannot be located, contact us and we will open an enquiry with the carrier. Carrier investigations can take 30 days to conclude.

We are not able to take responsibility for parcels delivered to an incorrect address supplied at checkout. Please review your address carefully before confirming an order.