Privacy Policy

This policy explains how Maya Candles & Essentials, trading as Maya Candles & Essentials, handles personal information collected through this website. For questions about it, contact info@maya-candles.com or write to 530 Technology Dr, Suite 100, Irvine, CA 92618.

When you place an order, we collect the details needed to fulfil it: your name, email address, shipping and billing address, phone number if provided, and the contents of your order. Payment card details are entered with our payment provider and are not stored by us.

If you create an account or subscribe to our email list, we collect the details you give us for that purpose.

We also collect limited technical information automatically, such as IP address, browser and device type, and the pages you visit, through cookies and similar technologies.

We use personal information to process and deliver orders, to provide customer support, to prevent fraud, to meet our legal and tax obligations, and to operate and improve the site.

We send marketing email only where you have asked us to, and you can unsubscribe at any time using the link in any marketing email or by contacting us.

Cookies are small files stored on your device. We use cookies that are necessary for the site to function — for example to remember the contents of your cart — and, where permitted, cookies that help us understand how the site is used.

We use the Meta (Facebook) advertising pixel and the Google tag to measure whether our advertising reaches the people it is meant for. They record pages you view and purchases you make on this site and report them to Meta and Google respectively. You can switch both off at any time on our Your Privacy Choices page, and we automatically honour a Global Privacy Control signal if your browser sends one.

Our general site analytics do not use cookies and do not identify you.

Most browsers let you refuse or delete cookies. Blocking necessary cookies may stop parts of the site working as intended.

We share personal information with service providers who act on our behalf, including our ecommerce and hosting platform, payment processors, shipping carriers, email service providers, and analytics providers. They may only use the information to provide those services to us.

We may also disclose information where required by law, or in connection with a sale or restructuring of the business.

We do not sell your personal information for money. We do share browsing information with Meta and with Google for advertising, which California law treats as a “share” for cross-context behavioural advertising. You can opt out at any time on our Your Privacy Choices page, and we honour Global Privacy Control signals automatically.

Some providers may process information outside your country. Where that happens, we take steps to ensure appropriate safeguards are in place.

We keep order and transaction records for as long as necessary to meet our legal, accounting, and tax obligations. Other information, such as marketing preferences, is kept until you ask us to remove it or it is no longer needed.

Depending on where you live, you may have the right to request access to the personal information we hold about you, to have it corrected or deleted, to object to or restrict certain processing, to receive a copy in a portable format, and to withdraw consent where processing relies on it.

To make a request, contact info@maya-candles.com. We may need to verify your identity before responding. You also have the right to complain to your local data protection authority.

This site is not directed at children, and we do not knowingly collect personal information from anyone under 13. If you believe a child has provided us with personal information, contact us and we will delete it.

We may update this policy from time to time. The date above shows when it was last revised, and material changes will be highlighted on this page.

Questions, requests, or complaints can be sent to info@maya-candles.com, or by post to 530 Technology Dr, Suite 100, Irvine, CA 92618.