Returns & Exchanges

You may request a return within 14 days of delivery of the delivery date. Requests made after that window cannot be accepted.

Nothing in this policy affects any statutory rights you may have under the law of your country of residence.

Items must be unused, unlit, and unwashed, in their original packaging and in resalable condition. A candle that has been burned, or a diffuser that has been opened, cannot be returned.

Some items are non-returnable, including gift cards, final-sale items, and items marked as such on the product page. Custom, personalised, and wholesale orders are also non-returnable unless faulty.

Email maiarabalcazar@gmail.com with your order number and the items you would like to return, and we will confirm whether the request is eligible and send return instructions.

Please wait for those instructions before sending anything back. Returns received without prior authorisation may not be able to be processed.

Unless the item is faulty or was sent in error, return shipping is the responsibility of the customer. We recommend a tracked service, as we cannot be responsible for returns lost in transit.

Once a return arrives and has been inspected, we will let you know whether it has been approved. Approved refunds are issued to the original payment method within 5–10 business days of approval.

The time it takes for a refund to appear on your statement depends on your bank or card issuer and is outside our control.

Original shipping charges are non-refundable except where an item is faulty or was sent in error.

The fastest way to exchange an item is to return the original for a refund, once approved, and place a new order for the item you would prefer. This avoids the item you want selling out while a return is in transit.

If you would rather arrange a direct exchange, contact maiarabalcazar@gmail.com and we will do what we can, subject to availability.

If an item arrives damaged, faulty, or is not what you ordered, contact us at maiarabalcazar@gmail.com within 48 hours of delivery of delivery with your order number and photographs of the item and its packaging.

Where a fault is confirmed, we will arrange a replacement or a refund at no cost to you, including any return shipping we ask you to arrange.